Made in the UK - Sold Worldwide
FAQ
Frequently asked questions about products and buying from LED House Signs
Our most frequently asked questions are listed here for you but if you have any other questions please contact us at sales@ledhousesigns.com
Products:process times / design / materials / fixings / instructions / guarantee /
Q: How long will it take to receive my item?
A: Processing time for the products is up to 10 working days (Mon - Fri excluding Bank Holidays) unless otherwise stated. We then use Royal Mail first class post (1 - 2 working days) or next day delivery courier services. Overseas delivery will take longer depending on the destination but typically 5 working days.
Q: Can I fast track an order?
A: It depends on the size of the order and the product type, but with an additional payment it may be possible to fast track an item to a shorter processing time. Contact us prior to ordering if this is required.
Q: Is the image I see and design on-screen an exact representation of the product I will receive?
A: Due to the variations of computer and tablets screens colours may not be exactly as you see them. There should not be a dramatic difference but some colours may look brighter or darker on your device.
Q: Are all products manufactured in-house?
A: Yes, as skilled sign makers the Plastic Republic team design and manufacture all the products from scratch. The creative team have been making signage for many years and are able to produce innovative signage using high quality materials and state of the art machinery.
Q: Do I get all the fixings required to install my product?
A: Yes, all items come with the relevant fixings including rawl plugs and screws as well as wall spacers for the signs to protect the backplates and a template with full instructions.
Q: If I order a size in the cut numbers, will all the numbers be exactly that size?
A: No, very often there is a discrepancy in the sizes, depending on the font chosen. Please refer to our Typography page for more information.
Q: Will the fixings on the back of cut numbers be visible if the font is thin?
A: No, the numbers are contoured to make them wide enough to take the fixings and we only use fonts that are suitable.The design page shows exactly what the number will look like.
Q: What materials are used?
A: Please refer to our Materials page for a comprehensive guide to the materials used.
Q: Is there a guarantee with the products?
A: Yes, there is a one year manufacturers guarantee with all products. Please retain your invoice to quote your PR Ref No number in all correspondence. Repair / replacement is the only remedy.
Q: I want to make a large order for business, can I do that?
A: Yes, please contact us to arrange business purchases
Care and Maintenance
Q: How do I keep my product looking as good as new?
A: Please refer to the Care and Maintenance page for information for each type of product
LED products
Q: Do you provide everything I need to install the LED signs and numbers?
A: Yes, they come with all the power requirements as well as fixings. You don't need to purchase anything extra. Please ensure that you have selected the correct power for your needs.
Q: What is the IP rating of the LED signs and numbers? Are they safe to use both indoors and outdoors?
A: The signs are rated IP65, which means they are safe to use inside and outside. They can withstand water being sprayed directly from a nozzle, so even heavy rain will not affect it. The signs are made from UV stable acrylic and are safe whatever the weather.
Q: How much does it cost to run the LED sign?
A:The power consumption of an LED sign is 0.5 watt so to compare against a 60watt light bulb the sign can run for 120 hours for the equivalent of one hour of a 60 watt light bulb. How much it costs each year is dependent on your tariff but it is very little indeed. If you use the controller to set the time the running costs will be even lower.
Q: Do the LED signs come with a dusk till dawn sensor?
A: No, we have a much better solution with our controller. this enables you to set two different light periods (morning and evening), the brightness of your sign and even have it flash if you need to get attention.
Q: Can I have the Aspire sign with text on it?
A: No, due to its size, the Aspire sign is for numbers only.
Postage and Packing
Q: How much is postage?
A: Please refer to our Delivery page for current prices for UK, EU and ROW.
Q: Are the items securely packaged?
A: Yes. We manufacture our own secure bespoke cardboard packing to ensure every item is tightly packed to alleviate any transit damage.
Using the Design page
Q: My design code is locked and I can't buy my sign
A: Make a note of your design code. Go to the design page for your product and click on the Save & Restore button. Enter your design code (the first letter is always a capital) then add a capital C to the end of it, so design code A1155383 becomes A1155383C then click Restore. This will create a copy of your design that is unlocked to purchase.
Q: Can you help me design my sign?
A: Yes. Call us to help you start from scratch or, if you have started and don't know how to make changes, make a note of your design code and ring us or email us with the code and a telephone number and we will contact you. Having your code means that we can see exactly what you have created and we can talk you through changes or do it for you.
Q: Will I receive exactly what I see on screen?
A: We replicate your sign exactly how you design it. There may be variants in colour due to different screen brightness or resolution but it should not be a big difference.
Payment methods
Q: I've gone through checkout but now my card / PayPal account wont work!
A: We use Wordplay and PayPal to accept your card details. We never see your card details at all and we are unable to help with card / account problems. You will need to speak to your card issuer or PayPal to resolve the problem. One thing that may help is to close your browser and restart the transaction. (You will need to make a copy of your design code as it will be locked - see the FAQ about using the site for instructions to create a copy). This can help if any original problem has been cached by your computer.
Problems - Damaged items / returns
Q: Can I return my product if I don't like it?
A: All signs are replicated exactly as they are designed and are bespoke products and cut numbers are tailor made for each order so cannot be returned or refunded. If there is a problem please let us know within 48 hours of receipt and we will do our best to resolve it. Bespoke / tailor made items are not covered by the Consumer Credit Act and do not qualify for a 14 day refund.
Q: Do I need anything before sending an item back if there is a problem?
A: Yes, you must contact us prior to sending any item back and you must have an RMA. Any item returned without contact will be rejected. Please see our Terms & Conditions page for more information but just email us and we will take you through the process.
Q: My order has been damaged in transit
A: We will replace or repair any item that is damaged. We will require the product to be sent back, but we will make sure you have the order that you have paid for.
Q: I haven't received my order
A: Your order can take up to 20 working days to arrive with you (UK) 25 working days for ROW. If it hasn't arrived in that time please contact us. If it is lost in the post we need to allow 5 working days for it to turn up before we will remake the order. We do not offer a refund if the item is lost. We are not responsible for items sent to an incorrect address.




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